Effective Date: August 15, 2026

At The Cupcake Florist, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you.

By using our website, submitting an order request, or contacting us, you acknowledge this Privacy Policy.

Personal Information We Collect: 

The personal information we collect depends on how you interact with us. This may include:

• Contact information, such as your name, email address, telephone number, and any information you provide when contacting us.

• Order information, including your product selections, flavour choices, pickup or delivery details, personalization requests, handwritten card messages, and order history.

• Payment information, including your chosen payment method and limited transaction details. Payments made through Square are processed by Square, and The Cupcake Florist does not store complete credit or debit card information.

• Custom design information, including photographs, inspiration images, uploaded files, and other information you provide to help us create your order.

• Gift recipient information, such as a recipient's name, delivery address, and contact information where required to complete your order.

• Communications, including information you provide through our website, email, telephone, or social media.

• Technical information, such as your IP address, browser type, device information, cookies, and website usage information collected through Squarespace and other service providers.

We only collect personal information that is reasonably necessary to provide our products and services, operate our business, and meet our legal obligations.

How We Use Your Information

We use your information to:

• Process and fulfil orders;

• Create custom cupcake designs;

• Arrange pickup or delivery;

• Process payments;

• Communicate with you about your order;

• Respond to questions and customer service requests;

• Improve our website and services;

• Maintain business, accounting, and tax records;

• Protect against fraud or misuse; and

• Comply with legal obligations.

Payments

We currently accept payment by Interac e-Transfer or through a secure Square payment link.

Payments made through Square are processed by Square in accordance with its own privacy practices. The Cupcake Florist does not receive or store complete credit or debit card information. We receive only the limited information required to confirm and manage your payment.

Website Analytics and Cookies

Our website is hosted by Squarespace and uses cookies and similar technologies to operate the website, improve performance, understand visitor activity, and enhance your experience. These technologies may collect information such as your IP address, browser type, device information, pages visited, and website usage.

You can manage cookies through your browser settings and, where available, through the cookie preferences on our website. Disabling some cookies may affect website functionality.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share information with trusted service providers who help us operate our business, including:

• Squarespace for website hosting and website functionality;

• Square for payment processing;

• Delivery providers where applicable;

• Professional advisers such as accountants or lawyers; and

• Government authorities where required by law.

Some service providers may process or store information outside Alberta or Canada, where it may be subject to the laws of those jurisdictions.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, loss, misuse, or alteration. While no method of electronic transmission or storage can be guaranteed to be completely secure, we strive to use commercially reasonable safeguards to protect your information.

Retention of Information

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal and tax requirements, resolve disputes, and maintain business records.

Your Privacy Choices

You may request to:

• Access the personal information we hold about you;

• Correct inaccurate information;

• Withdraw consent where applicable; or

• Request deletion of your information, subject to legal and business record requirements.

To make a request, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised effective date.

Contact Us

For questions regarding this Privacy Policy or how your personal information is handled, please contact us:

The Cupcake Florist

Privacy Contact: Christina Friedrich
Email: connect@cupcakeflorist.ca

Calgary, Alberta, Canada