Effective Date: August 15, 2026

Welcome to The Cupcake Florist website. By using our website, placing an order, or communicating with us regarding our products and services, you agree to the following Terms & Conditions in full. Please read them carefully.

About Us

The Cupcake Florist is a home-based bakery located in Northwest Calgary, Alberta, Canada, specializing in handcrafted cupcakes.

As a home-based food business, our products are prepared in a home kitchen that is not subject to routine government inspection.

Orders

All orders are subject to availability and acceptance. An order is considered confirmed once payment has been received and written confirmation has been provided by The Cupcake Florist.

We reserve the right to decline or cancel an order if:

• A requested date is unavailable;

• We are unable to fulfil the order as requested;

• Incorrect information has been provided; or

• Circumstances beyond our control prevent us from completing the order.

Custom Designs

Every cupcake is individually handcrafted with care.

Because our products are artistic and made by hand:

• Each arrangement is unique.

• Colours and floral details may vary slightly from website photographs.

• Seasonal ingredients or decorative elements may occasionally require substitutions while preserving the overall style and design.

These variations are part of the beauty and uniqueness of handcrafted creations.

One of a kind custom designs are created according to the information provided by the customer. It is the customer’s responsibility to verify all order details, including names, dates, colours and personalization requests before confirming.

Once the order has been placed, requests to modify cannot be guaranteed.

Pricing and Payment

All prices are listed in Canadian Dollars (CAD) and are subject to change without notice. Applicable taxes will be added where required by law.

Once your order request has been reviewed and accepted, you will receive an email with the option to pay by e-Transfer or through a secure Square Payment Link. Square supports payment by credit and debit card, Apple Pay and Google Pay.

Full payment is required to secure and confirm your order unless otherwise agreed in writing.

Pickup and Delivery

• Pickup: Customers are responsible for collecting their order at the agreed pickup time.

• Delivery: If delivery is offered, delivery times are estimates and may occasionally be affected by weather, traffic, or unforeseen circumstances beyond our control.

The Cupcake Florist is not responsible for products once they have been accepted by the customer or left at the delivery location according to the customer's instructions.

Product Care

Our flower cupcakes are delicate and should be handled with care. For the best experience, we recommend:

• Keeping cupcakes in a cool place away from direct sunlight and heat;

• Storing them in an airtight container overnight;

• Enjoying them within three days of collection or delivery.

The Cupcake Florist cannot be responsible for damage or changes in quality resulting from improper storage, transportation, or handling after pickup or delivery.

Allergens

We currently do not cater to any dietary restrictions, sensitivities or allergies. Our products may contain or come into contact with:

• Dairy

• Eggs

• Peanuts

• Seeds

• Soy

• Tree nuts

• Wheat (gluten)

• Food colours

Although every reasonable precaution is taken, our home kitchen is not an allergen-free environment. Therefore, we cannot guarantee that any product is completely free from allergens. Customers with food allergies or sensitivities purchase and consume our products at their own risk.

Cancellations and Refunds

Due to the custom-made and perishable nature of our products:

• Orders cancelled more than 7 days before the scheduled pickup or delivery date may be eligible for a refund or store credit at our discretion.

• Orders cancelled within 7 days of pickup or delivery are non-refundable.

• No refunds will be provided for products that have been consumed, improperly stored, or damaged after pickup or delivery.

• If there is an issue with your order, please contact us within 24 hours of receiving it and provide photographs where applicable so that we can review the matter promptly.

Intellectual Property

All content on this website, including photographs, logos, designs, text, graphics, and branding, is the property of The Cupcake Florist and may not be copied, reproduced, distributed, or used without prior written consent.

Website Use

By using this website, you agree not to:

• Use the website for unlawful purposes;

• Interfere with the operation or security of the website;

• Copy, reproduce, or misuse website content;

• Submit false or misleading information.

Limitation of Liability

To the fullest extent permitted by law, The Cupcake Florist shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the applicable order.

Force Majeure

The Cupcake Florist shall not be responsible for delays or failure to perform due to events beyond our reasonable control, including severe weather, natural disasters, illness, power outages, transportation disruptions, or government restrictions.

Privacy

Any personal information collected through this website is handled in accordance with our Privacy Policy.

Governing Law

These Terms & Conditions are governed by the laws of the Province of Alberta and the laws of Canada applicable therein. Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Alberta, Canada.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will become effective immediately upon posting to our website.

Contact Us

For questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.

The Cupcake Florist
Calgary, Alberta